Incident Response
Cybersecurity | Data protection
Our solutions for responding to cyberattacks
Managed SOC (Security Operations Center) service
Proactive, continuous monitoring of your infrastructure to detect and respond to threats in real time, before they cause damage.
Monitoring options
- 24/7 non-stop: Continuous monitoring day and night, including weekends and holidays
- Business hours: Monitoring during normal working hours (8 a.m. to 6 p.m., Monday to Friday)
Benefits
- Early detection of threats and incidents
- Immediate response and attack containment
- Team of SOC experts based in Switzerland
- Reduced incident response time
- Constant monitoring of new threats
- Regular reporting and trend analysis
- Reducing the risk of data breaches
- Simplified compliance (GDPR, PDA, NIS2)
Directed intervention
An emergency response team ready to act quickly when a cyberattack is detected or suspected within your organization.
Operating mode
- Intervention at the request of the company
- No automated alerting
- Team of experts mobilized as soon as possible
- Thorough post-incident investigation
Benefits
- Expertise de haut niveau sur demande
- Investigation approfondie post-incident
- Recommandations détaillées pour améliorer la sécurité
Disadvantages
- No continuous monitoring
- Late detection of possible incidents
- Longer response time (reactive intervention)
- Potentially greater damage
- Unpredictable costs depending on incidents
Our approach
1. Detection and alerting
Our monitoring systems (managed SOC) or your internal teams (on-site) detect suspicious or abnormal activity. An alert is immediately triggered and our response team is mobilized.
Response time: immediate (24/7 SOC), as soon as possible (on-site at the company’s request).
2. Containment and isolation
First critical action: isolate compromised systems to prevent the attack from spreading. We block malicious access, segment the network, and preserve evidence for investigation.
Objective: immediately stop the attacker’s progress and limit the impact on your organization.
3. In-depth investigation
Detailed analysis to understand how the attack occurred, which systems were affected, what data was compromised, and identify the attacker if possible.
Deliverables: detailed timeline of the attack, entry vectors, compromised systems, exfiltrated data, indicators of compromise (IOCs).
4. Eradication and recovery
Detailed analysis to understand how the attack occurred, which systems were affected, what data was compromised, and identify the attacker if possible.
Deliverables: detailed timeline of the attack, entry vectors, compromised systems, exfiltrated data, indicators of compromise (IOCs).
5. Post-incident and improvement
Detailed report of the incident, lessons learned, and recommendations to improve your security posture. Assistance with notification to authorities (PFPDT) and affected individuals if necessary.
Compliance: comprehensive support to meet your notification obligations under GDPR/LPD (72 hours for data breaches) and NIS2 (24 hours for significant incidents).
Why choose Data Guardians for incident response?
100% based in Switzerland
All our SOC analysts and incident response experts are based in Switzerland. Your sensitive data never leaves Swiss territory, ensuring compliance and data sovereignty.
Comprehensive approach
Beyond the technical response, we support you in all aspects: regulatory compliance, crisis communication, notification to authorities, and improving your post-incident security posture.
Cutting-edge technologies
We use the most powerful tools on the market for detection (SIEM, EDR, NDR), investigation, and threat analysis, combined with our human expertise for maximum effectiveness.
Threat monitoring
Our team constantly monitors new threats, tactics, and techniques (TTPs) used by attackers, enabling us to anticipate and respond effectively to emerging threats.
FAQ
Incident response
What are the legal obligations in Switzerland following a cybersecurity incident?
In Switzerland, organizations must document and manage security incidents affecting personal data. In certain cases—particularly where the incident poses a high risk to the individuals concerned—a notification to the Swiss Federal Data Protection and Information Commissioner (FDPIC) may be required.
In addition, operators of critical infrastructure (including banks, insurance companies, energy providers, hospitals, transport operators, and public authorities) must report significant cyberattacks to the Swiss Federal Office for Cybersecurity (OFCS) within 24 hours of detection. Failure to comply may result in fines of up to CHF 100,000. A single cyberattack may therefore trigger multiple reporting obligations to different authorities.
How can an organization prepare for a cyberattack?
Preparation involves establishing an incident response plan, conducting tabletop and simulation exercises, training employees, and continuously monitoring information systems. These measures help organizations respond quickly and minimize the impact of cyber incidents.
What is incident response in cybersecurity?
Incident response is the structured process of detecting, analyzing, containing, eradicating, and recovering from a cybersecurity incident. Its objective is to minimize the impact on information systems, restore normal operations as quickly as possible, and reduce the likelihood of similar incidents occurring in the future.
What are the most common types of cybersecurity incidents?
Common cybersecurity incidents include phishing attacks, ransomware, network intrusions, data breaches, account compromises, and distributed denial-of-service (DDoS) attacks. These incidents can affect the availability, integrity, and confidentiality of information systems.
When should an organization choose a SOC instead of on-demand incident response services?
A Security Operations Center (SOC) provides continuous 24/7 monitoring, enabling real-time threat detection and rapid response before an attack can spread. It is the preferred solution for organizations operating critical systems or handling sensitive data.
On-demand incident response services, by contrast, are activated only when needed. They are well suited for managing an ongoing incident or temporarily strengthening an internal security team. In short, a SOC provides continuous prevention and detection, while on-demand incident response delivers expert support when a security incident occurs.